Help Center

Got questions? We've got answers! In our FAQ section, you'll find detailed responses to common inquiries about our services, booking process, and more.

Booking and Reservations

How do I book a ride with 305VIP?

Booking with 305VIP is easy. You can make a reservation through our website or by contacting our customer support team. Simply provide your trip details, such as the date, time, pickup location, and destination, and we’ll take care of the rest.

What does all-inclusive mean?

Our all-inclusive pricing means that there are no hidden fees or surprise surcharges – totals shown are always per vehicle and include all taxes, tolls, and gratuity to your drive

Can i book a ride for someone else?

Yes. During the booking process, simply provide the name, email address, and the mobile number of the person you are booking for in the passenger details section, while your name will go under booking information. You will both receive a confirmation email of your booking.

Do You Offer Child Seats?

Yes, child seats must be requested at the time of booking, either online or over the phone. You will be responsible for installing the car seat. You may select from;

Rear-Facing
Forward-Facing
Booster Seat

Can I bring my Pet?

Of course, pets of all kinds are welcome! Simply request the additional Pet Service fee is apply per ride during your booking. You can check out more on our pet policy in our terms and conditions

How Do I Add Extras Stops to My Ride?

Extra stops can easily be added directly on the notes when you made a reservation, If you wish to make one or more stops with wait time during your ride, we recommend contacting our Client Care Team,may can be charges for each stop.

How Do I make changes to my booking?

You can make changes right from the directly contact our Client Care Team

What should i do if i forgot to add my flight info?

Contact our Client Care Team via e mail or call. All flights are tracked for drivers to arrive according to your flight arrival time.

What amenities are included?

Our Vehicles are equipped with various amenities to enhance your experience, such as plush leather seating, climate control, audio entertainment systems, and more. Specific amenities may vary depending on the vehicle.

Can i bring my own beverages or food?

Yes, you are welcome to bring your own beverages and food on board our vehicles. However, please check with us beforehand if you have any specific requirements or restrictions related to food and drink.

Airport & Ground Travel

What if my flight is delayed or diverted?

No need to worry, drivers are tracking your flight and they know exactly when the flight will be arriving. If you have not selected the additional Trip Protection you may be subject to wait time charges or the cost of a new ride.

How do I find my driver?

Your driver will be waiting for you curbside (outside the arrival terminal) or if you add the Meet and Greet option your driver will meet you at baggage claim or international exit door. Meet and Greet services may not be available at all airports, please contact us for further information.

How long will the driver wait for me?

Ground Pickup

• You are allotted a 15 minute grace period at no charge, after which time the driver will attempt to contact you. If you are running late, please contact your driver and or our Client Care Team. Your ride will be considered a 'no show' if we don't hear from you 15 minutes after your grace period has ended. You may be charged wait time and other applicable charges.

Airport Arrival

• Since flights often don't arrive on time, we collect your flight information during booking so that the driver can track your flight and you can avoid wait time charges.

Our grace period at the airport for Domestic Flights is 45 minutes and

International Flights is 60 minutes. Your ride will be considered a 'no show' if we don't hear from you 15 minutes after your grace period has ended.

Port and Train Pickup

• You are allotted a 30 minute grace period at no charge, after which time the driver will attempt to contact you. If you are running late, please contact your driver and or our Client Care Team. Your ride will be considered a 'no show' if we don't hear from you 30 minutes after your grace period has ended. You may be charged wait time and other applicable charges.

What are my options for tipping my driver?

Your driver's gratuity is included but we always appreciate an extra tip, please given directly to your driver or request tip charge on your bill.

Services and Vehicles

What types of vehicles are available in your fleet?

Our diverse fleet includes executive sedans, luxury SUVs, comfortable passenger van sprinter, and buses, as well as private jets for air transportation. Each vehicle is meticulously maintained to ensure safety, comfort, and style.

Do you provide services for special events like weddings or corporate events?

Yes, we specialize in providing transportation for a variety of special events, including weddings, corporate events, galas, and more. We offer customized solutions to suit the specific needs and style of your event.

What is the maximum capacity per vehicle?

The maximum number of passengers and bags which can comfortably fit in each vehicle on your reservation, usually for sedan 2 pax 3 bags, Black Luxury Suv 6 pax 4 medium bags 2 Carry on, Executive Sprinter 14 pax 14 medium bags, for jet sprinter it is variable between 7 pax and 13 pax and 8 bags as maximum. For jets capacity will have different variety depend of the aircraft model.

Chauffeurs and Safety

Are your chauffeurs trained and experienced?

Our chauffeurs are highly trained professionals with extensive experience in private transportation. They undergo rigorous background checks and regular training to ensure the highest standards of safety and service.

What measures are in place for passenger safety?

Passenger safety is our top priority. Our vehicles are equipped with advanced safety features and are regularly serviced to ensure they are in optimal condition. Additionally, our chauffeurs are trained to drive safely and responsibly in all conditions.

Pricing and Payment

How is the pricing determined for your services?

Pricing varies based on the type of service, vehicle selection, duration of the rental, and specific client requirements. We offer transparent pricing with no hidden fees. You can request a quote through our website or contact our customer service for detailed pricing information.

What payment methods do you accept?

We accept a variety of payment methods, including major credit cards, bank transfers, and online payment platforms. Payment details and options will be provided during the booking process.

Cancellations and Changes

What is your cancellation policy?

We understand that plans can change. Our cancellation policy is designed to be as flexible as possible. Cancellations made within a specified period prior to the booking are free of charge. Details of our cancellation policy will be provided at the time of booking.

Can I make changes to my reservation after booking?

Yes, we allow changes to reservations. To modify your booking, please contact our customer service team as soon as possible. We will do our best to accommodate your changes based on availability.

Why do i need to give my credit card details?

We require a valid credit card to book your ride. It is a warranty for any additional service you required. Your credit card information is stored securely with the Payment Service Provider according to industry standards (PCI-DSS compliance).

Wich payment options are available?

We accept Visa, Mastercard, American Express, Discover and all major Credit Cards.For ad hoc rides in the city, we accept cashApp, Zelle, Venmo. for events or National tours we accept wire transfers, paypal.

Why do i have another charge on my credit card?

If you receive a second charge after your ride is completed, it will be due to one or more of the following reasons: